Application
This unit applies to workers with a role that includes creating networks within geographically specific communities in order to advance public safety knowledge within that community. This may be relevant to managers of local public safety groups, however may be more relevant to managers responsible for supporting multiple public safety groups within a larger geographical area.
Prerequisites
PUAFIR301B Undertake community safety activities (Fire sector specific)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Develop networks within the community | 1.1 Individual and group stakeholders within the community, and their issues and concerns, are identified. 1.2 Rapport is established and maintained with appropriate community representatives and groups. |
2. Manage public safety awareness activities | 2.1 Need for activities is determined. 2.2 Cooperation and support is enlisted from industry, government and the community in planning and initiating special promotions which target the identified needs. 2.3 Representation for the organisation in public forums and community events is arranged to promote awareness and a positive public image of the organisation. |
3. Facilitate community group discussions and formal meetings | 3.1 Relevant information is provided to the group to facilitate its outcomes. 3.2 Contributions are sought, acknowledged and encouraged to foster group participation. 3.3 Strategies appropriate to the group are implemented to promote ongoing participation of all group members. 3.4 Objectives and agendas for meetings are negotiated to assist the community. 3.5 Meeting procedures are appropriate to the level of formality and the community context. |
4. Report on public safety awareness activities | 4.1 Community perceptions of organisational personnel and quality of service delivery are consistently monitored by listening to feedback, both direct and via the media. 4.2 Public safety awareness activities are evaluated. 4.3 Reports detailing activities, results and recommendations are completed and processed in line with organisation guidelines. |
Required Skills
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
analyse and evaluate the effectiveness of public safety awareness activities analysing community safety needs communicating in a group setting communicating with wide variety of people establishing networks evaluating activities facilitating group discussion and participation interpreting comments listening to questions media liaison relevant recording procedures reporting procedures and standards writing reports |
Required Knowledge |
a range of presentation strategies and techniques activities and level of community activity of various organisations in the community fairs and events how to identify leaders/stakeholders representatives' legislative considerations and organisation standards relevant to communication and provision of information organisation policy relevant to provision of advice possible implications of community festivals possible protocols and procedures promotional techniques and methods role small group dynamics |
Evidence Required
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated in the identification and establishment of networks relevant to the development and implementation of public safety awareness activities. Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments. |
Context of and specific resources for assessment | Context of assessment On the job or in a simulated work environment. Specific resources for assessment No special requirements. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Stakeholders may include: | local community service clubs neighbourhood watch ethnic groups festival and show committees sporting groups tourist industry local businesses chambers of commerce local facility management |
Community includes: | local community business community and will include a range of ages and a diversity of cultural, linguistic and ethnic backgrounds |
Information may include: | how to manage public safety risks |
Opportunities to promote may include: | presentations at community group gatherings special interest forums other organisation forums community events and festivals speaking at seminars participating in conferences representing organisation on associations and committees |
Public safety awareness may include: | career promotions local shows marches and ceremonies organisation - specific weeks and regular state/national events e.g. fire safety week bluey day shopping mall promotions processes derived from models such as community fire guard Neighbourhood Watch and Landcare |
Appropriate person may include: | more senior personnel personnel with specific expertise community liaison officer other organisation and bilingual personnel |
Public safety awareness activities should be evaluated in terms of: | their costs and benefits |
Identification of needs may include: | surveys questionnaires research policy directive from management |
Appropriate media and equipment may include: | whiteboard overhead projectors slides multi-media electronic whiteboard computerised slide presentation organisation technical equipment models dummies microphones |
Appropriate presentation techniques style and language may include: | recognised group presentation techniques including audience participation questioning activities change of pace use of range of equipment level of formality appropriate to group/own position language appropriate to age language level of group |
Strategies may include: | encouragement reinforcement icebreakers active physical involvement |
Records may include: | minutes of meetings diarised entries formal reports proformas |
Response may include: | refer provide advice details of where to access further information |
Sectors
Not applicable.
Employability Skills
This unit contains employability skills.
Licensing Information
Not applicable.